Refund policy

At Vannya B, each piece is a work of art, crafted with care and precision for discerning women who appreciate luxury, quality, and timeless design. 

Return Policy - Within 24 Hours  

At Vannya B, we take utmost care to deliver products of the highest quality. However, in the rare event that you receive a damaged product, we offer a return facility subject to the conditions outlined below.

• Returns are accepted only in cases where the product is received in a damaged condition.
• Customers must raise a return request within 24 hours of delivery.
• Any damage must be reported within 24 hours of delivery, along with a clear and continuous unboxing video, which is mandatory for verification. The video must clearly show the sealed package being opened from start to finish.
• Return requests submitted without a valid unboxing video will not be eligible for approval.
• All return requests are subject to internal verification and approval by the Vannya B quality team.

Once a return request is approved:

• Return pickup will be arranged on a chargeable basis. Customers also have the option to self-ship the product to our return address.
• The product must be returned in its original condition, unused, unwashed, and unaltered.
• All original tags, labels, and packaging must remain intact.
• Products that show signs of wear, damage after delivery, or tampering will not be accepted for return.
• Sale & discounted products are strictly non-returnable under any circumstances.
  

Exchange Policy – Within 24 Hours

We offer an exchange window of 24 hours from the time of delivery only in the following cases:

• You’ve received a wrong item or incorrect size from what you ordered.
• The product has a genuine manufacturing defect or damage in transit.

To be eligible for an exchange:

• You must notify us within 24 hours of delivery via email at orders@vannyab.com
• You must share unboxing video proof clearly showing the issue, starting from the sealed package to the product inside, without cuts or edits.
• The garment must be unused, unwashed and in its original condition with all tags intact.

If approved, we will arrange for a reverse pickup and send you the correct or new product once the original is received and inspected. Reverse pickup will be arranged on a chargeable basis. Customers may also choose to self-ship the product to our return address.

Important Notes:

• No exchange will be accepted without video proof.
• Products purchased during sale events or with special offers are not eligible for exchange.
• All exchanges are subject to stock availability.
• If the requested exchange is not available, we may issue a store credit valid for one month.

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For any further assistance, please contact us at:
orders@vannyab.com